Damian Castello Counselling Counselling, Psychotherapy & Supervision in East London and Online

Privacy Notice

Damian Castello Counselling is committed to protecting your personal data and complying with the terms of the General Data Protection Regulation (GDPR). This privacy notice explains how I look after your personal data when you visit my website or communicate with me via phone or email.
I process personal data solely in order to provide counselling and psychotherapy services. The purpose of this statement is to let you know what personal information I collect and hold, why I collect this data and how long it is kept.


Information about you

I collect personal information from you when you enquire about my services in order to set up an initial session. This information includes contact details, your availability and other relevant personal information.
At any initial session, I will ask about your current personal, social, medical and financial circumstances. I will also ask about your family history as well as the issues, which are affecting you now. I require this information so that I can decide about my offer of counselling to you.
Once a client finishes counselling, all data regarding their counselling is stored securely for six years and then destroyed securely.


Damian Castello Counselling’s use of information

Your personal information will be used in accordance with the provision of therapy. I will not share your personal details with any other person or organisation without your knowledge and permission, unless there is a legal requirement to do so, if there is a child or adult safeguarding issue, or a perceived risk of harm.

Your address, email and telephone number will be kept for contact purposes for the duration of the therapy. I will keep brief anonymised notes following each session, which will include personal details about you. These notes are solely for the purpose of your therapy and do not include your name. Personal contact information is filed separately from any notes. Any information stored electronically is password protected and any paper notes are securely stored. All notes and records will be kept for a period of six years, after which they will be destroyed securely.


Links to other websites

My website may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Your rights

You have the right to request a copy of your information held in my records. You also have the right to require that I correct any inaccuracies in your information. If you would like to do this, please send an email to [email protected]


Changes to this policy

I may edit this policy from time to time. If I make any substantial changes, I will notify you by posting a prominent announcement on my website. You should check this page from time to time to ensure that you are happy with any changes.


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